Truth from Dare: Service without a smile

Oct. 9, 2014 | 0 Comments

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BY DERIN DEREGO / Special to the Star-Advertiser

While I’m not an overly demanding person, one thing I’m a stickler for is quality service. When you’re a paying customer part of what you’re relinquishing your hard-earned dollars for is the experience.

Recently at a local restaurant — which I’ll save from embarassment by keeping them anonymous — a server came to take my order and as I started to speak another server began talking to her.

BRUCE ASATO / 2014Mimasuya manager Michael Lopez demonstrates the proper technique of service with a smile.


Mimasuya manager Michael Lopez demonstrates the proper technique of service with a smile.

“Try wait,” my server barked in my direction.

Needless to say, my mouth hit the floor faster than models on a Crisco’d catwalk. I was shocked. When my server finally graced me with her attention I couldn’t help but address the situation.

Risking an unpleasant surprise in my meal I said, “Try wait, really?”

She apologized and for the time being I let the incident go.

Note to those working in food and beverage: it’s called the service industry for a reason. If you can’t provide service with a smile, find another job. I’m not in the restaurant business, but I am in sales and even if I’m having a bad day I’d never let my clients know it. Whether you’re working at McDonalds or Morton’s, a pleasant demeanor is a key ingredient in what you’re serving up.

Speaking of serving things up, the powers-that-be on the nightlife circuit have a smorgasbord of entertaining options on deck this week.

Tonight the king of crunk, Lil’ Jon, takes over The Republik for what’s sure to be an off-the-chain DJ set. Picture a packed crowd getting down to party rock beats, dizzying lights and Lil’ Jon blaring out his infamous phrases. If you’re planning on checking out the show, I’d recommend buying tickets online or getting there early. Word is the show is almost sold out.

ASSOCIATED PRESSLil' Jon returns to Honolulu for a DJ set at The Republik on Thursday.


Lil’ Jon returns to Honolulu for a DJ set at The Republik on Thursday.

On Friday, the Haunted Plantation in Waipahu opens its doors. If you’re a fright fiend, you can’t miss this. Producers have hired dozens of actors to walk the open fields of the abandoned sugar mill and surrounding village dressed as zombies, ghosts, witches and undead geisha. The space already has an eerie feel about it, so imagine when actors, fog machines and lighting is added to the mix. The production is so intense, they don’t allow anyone under the age of 16 to enter.

If you’re faint of heart or just feel like dancing the night away instead, Late Night Alumni (Kaskade’s consortium of DJs and vocalists) plays Nextdoor in Chinatown. The 18-and-over party kicks off at 9 p.m. and should be a good teaser for what’s sure to be one of the biggest shows of the year when Kaskade descends on the Turtle Bay Resort on Nov. 8.

On Saturday, I’ll be heading back to The Republik for Night Ranger. At the risk of dating myself, I’ll gladly admit to being caught singing along to “Sister Christian” a time or two by passers-by while stuck in traffic.

Looks like another fun weekend is on the horizon here in Hawaii Nei. I just hope some unhappy server doesn’t dampen my vibe.
When he’s not out and about at the hottest parties and other events in Honolulu, Derin “Dare” Derego works as an account executive at a local radio station group. Reach him via email at or follow him on Twitter.

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